You may return any damaged items by following the instructions below. This department operates Monday through Friday, 8 a.m. to 4 p.m. EST. All emails will be answered within 24-48 business hours, excluding weekends and all major Canadian holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.


Return/Exchange Address:

Unconscious Reality Designs

ATTN: Returns/Exchange

6262 6th Concession RR#1

Amherstburg,  Ontario

N9V-2Y7 Canada


 Please contact us for further information on returning if you received an incorrect or damaged order.

In the event you need to return a product, this must be completed within 30 days of your ORIGINAL delivery date.


We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. 


Please include a note in your return package with the following necessary information:

  • Items you want exchanged or refunded
  • Address to send shipment back to in the case of an exchange, if different then original shipping address
  • Your Return/Exchange # that will be given to you by management when contacted.
  • We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*
  • We do not accept C.O.D. parcel*


Shipping is NOT refundable.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating refund information or any other inquiry not listed here, please email